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Happy Customers

Geneva Travel & Cruise prides itself in providing excellent customer serivce. Listed below are some statements from our satisfied clients. 

 

"My wife and I have been working with Terri & her team at Geneva Travel for over 10 years. We have always received the best 'tender loving care' you can get. We travel out of the country quite a bit, but we will never plan a vacation without consulting Terri and her team! We're always very satisfied!!" ~Ivory D


"Terri and Geneva Travel are 5 stars! We were stuck at the airport with delays and a missed connection and Terri stepped in to help during off hours. We were able to get rebooked and she was ready to help when we called. Even being seasoned travelers you still run into travel issues and we know we can count on Geneva Travel! You can’t say that about booking on the internet or calling an airline(hold times 53 minutes or more." ~Sheila V


Our family bestows its thanks and gratitude to Terri and her Team for making our 2019 Hawaiian Island Vacation a unique and wonderful experience and the perfect complement to our 2017 Vacation in these Islands also planned and coordinated by Geneva Travel and Cruise. Terri’s guidance, based on her first-hand experiences, coupled with her dedication and attention to detail are unsurpassed. As one example, on the day before our scheduled departure to Honolulu, Terri waved her “Magic Wand” and, for a very modest fee, was able to re-schedule by one day the Outbound Air Travel required by one family member while retaining the Original Fare Class and even Seat Assignments for this particular Itinerary. Just Amazing!! For these reasons and many more, it’s no wonder that Geneva Travel and Cruise is our “Go-To” Travel Agency!!  So, once again and until next time, we give Terri and her Team our sincere thanks for enabling our family to experience, share and treasure such wonderful and everlasting memories. ~Les S.


We just returned from 12 days in Spain and had a wonderful trip. Terri booked our flights, hotels, transfers, train trip, and some tours, her work is flawless. She always picks just the right places to stay, and makes getting there an absolute pleasure. And, when I freak out about return trip logistics, she always reassures me that details are worked out and helps me love my last day on vacation. :) ~ Robin A.


Terri was great! She answered all of our questions quickly and was easy to get a hold of through email. Terri took away all of the anxiety that comes with planning a big trip. She notified us that a large snow storm was headed to Chicago at the time we were scheduled to fly out. She gave us options about leaving early and all we had to do was give her an answer and she made all of the changes happen. I can’t even imagine how much stress that would have put on us - especially since this was for our honeymoon! I can’t thank her enough for identifying potential problems and solving them before we even had the chance to worry. Thank you, Terri! We had an amazing honeymoon! ~ Emily H.


Terri has always gone above and beyond for us. Helping to plan a trip for 39 people was not an easy task but she handled it was grace and easy. Kept me calm as well. Thank you Terri for always making my travel arrangements fun and excited and taking the stress away. ~ Tenesha J.


I stopped using travel agents several years ago because I didn’t feel like their results were any better than when I planned my own vacations. After using Terri to plan my trip to Italy, I realized I had just been using the wrong agents! Terri did a fantastic job. She made the logistics stress free, found the most amazing hotels that matched my requirements (historic, convenient, comfortable)and set up all my tours. She was accessible for questions and changes. I felt very supported even while abroad. I even loved the app that kept everything organized and available on my phone. Terri adds amazing value to the entire process. ~ Kim K.


Terri’s experience helped us plan a river cruise with additional stops after. We didn’t have to do a thing. Our trip was a perfect combination of site seeing as well as time to relax. ~ Tom L.


Geneva Travel & Cruise, and specifically Terri, was an absolutely wonderful experience. From the first email question, providing us with answers and suggestions and additional travel suggestions was professionally handled. We felt that our trip was in the hands of someone with so much experience and knowledge, and the entire trip went off without a hitch. For anyone looking for, the right Travel Agency to work with, this is it. ~ Ray & Becky S.


Geneva Travel & Cruise is a top-notch travel agency. Our vacation plans were planned in such an organized, clear manner--and we were always treated with friendly, prompt responses to our questions or concerns. I highly recommend this travel service! They are the best! ~ Janice C.


We loved our cruise experience on the beautiful Rhine River, the local guides, the hotel selections, our flight seats and the help we had covering every detail along the way. Danke, merci and thank you!! ~ Pearl S.


Geneva travel & cruise was great. they planned our Disney vacation. Answered all my questions I had and kept me informed with updates when getting close to our travel time for the airline and the resort. I differently would recommend planning your vacation with them. ~ Traci B.


This was our second time using Terri and Geneva Travel & Cruise for a trip and we were once again not disappointed. She was took care of everything for us and was there to answer any questions every step of the way. We were very pleased with our trip and resort. She made transportation to and from the resort very simple seamless for us which was great. Our resort was absolutely beautiful from everything to the rooms, the pools, the spa, and the beach. The restaurants were delicious and easy to get into. I would without a doubt recommend Terri and her services to anyone I know and we cannot wait to have her help us again when we plan our next trip! ~ Rae B.


Geneva Travel is exactrly what a traveler looks for when choosing a service. Professional, prompt, efficient most of all friendly service. Terri knows her stuff and you're always in great hands with Geneva Travel. They have you covered! ~ Sheila V.


Terri was very helpful and was there to answer all of our questions. Thank you for putting together this vacation for us. To do this ourselves would have been mind blowing. The kids had a blast and will never forget "Disney". ~ Christine W.


Everything that was planned ran like clockwork. All our drivers were on time, the tours were great and it was so nice to relax and know that everything was taken care of. I definitely recommend using Geneva Travel. This is the third time we have used this agency and everything has been great! Terri answers questions promptly and has great ideas. She is very organized and that is so important to having a successful trip. ~ Bob and Margaret K.


Geneva Travel and Cruise provided excellent service. Terri and her colleagues were professional, knowledgeable and extremely helpful in our choice of cruise and managing the bookings for our trip. Her informative emails kept us on schedule and provided all the information necessary to make our trip worry-free. Thank you for a wonderful experience! ~ Diane O.


Terri took the time to understand our interests and was able to find the all-inclusive resort that met our needs and budget! Terri's knowledge of the properties and their offerings saved us the time and trouble of trying to find the right resort on our own. I highly recommend Geneva Travel & Cruise! ~ Kent W.


I first heard of Geneva travel and cruise when we were planning our honeymoon, and we were so pleased with our honeymoon that we decided to go back and use Geneva travel and cruise for future vacations. Terri is very thorough and quick with looking up rates and hotels and she is such a sweetheart! We are very pleased and look forward to planning more vacations in the future!! ~Megan E.


Terri handled our trip of 17 people (in 2 states) which included our adult children, spouses and 7 grandchildren without a "hitch"! She did a great job pulling everything together and coordinating a memorable Caribbean vacation for all! Thank you Geneva Travel! ~ Jan. S.


I tried to book my trip for 6 of us myself. After weeks of research and efforts, I had to give up. You were successful in one day. Thank you, thank you, thank you for a memorable trip with my grown kids that will never happen again. You made it such a positive experience for us all! ~ Cindy L.


Terri was so incredibly helpful in planning our honeymoon. She took all of the stress of planning and organizing everything out of it for me which was so nice. She was very easy to get in touch with before, during, and after our trip for anything that we needed. We were so happy with our entire experience and cannot wait to use Geneva Travel & Cruise again soon for future trips! Thank you! ~ Rae B.


Terri did everything I asked for her help with and was prompt with returned phone calls or email updates. She was very friendly and I never felt like I was bothering her when we spoke. The itinerary sent prior to the trip was detailed and helpful, especially the directional maps guiding us out of the airport and to our hotel destination in each city. ~  Mariann B.


Another perfectly planned trip with Geneva Travel. A very special thank you to Terri, who upgraded our transfers to and from the airport so that we would get to the beach faster. This, after learning that my Mom had very recently passed away. Such special service is just such a gift. Thank you. ~ Robin A. 


We had a wonderful experience with Geneva Travel & Cruise. Terri provided us with great options, and we LOVED our destination and resort. Every aspect of the trip was arranged for us, and Terri was great about answering any questions and offering suggestions. We highly recommend Terri and Geneva Travel. ~ Patty G.


We had the most amazing honeymoon at the best resort I have ever been to, and it was completely stress free thanks to the awesome planning and detail provided by Terri! Everything was prepared for us and all we really had to do was show up and have a great time. Thank you so much Terri, and I can not wait to book my next vacation with Geneva Travel and Cruise. ~ Melissa M.


Your service, as always was excellent! You always responded to my emails and were so consistent and helpful about the many details a cruise like this entailed. Also, we really liked the app you suggested! We would never go anywhere "without you". Thank you Terri! ~ Robin A.


Thank you so much for all your help with booking our Disney vacation. We felt organized and ready to go before the trip and things went very smoothly. The kids loved the gift bag you sent us and were very excited to get their first Tsum Tsums! ~ Aimie V.


This was our first trip to Europe/Italy. It truly exceeded our expectations! We enjoyed Globus Tour Group very much. We could never have seen everything we saw on our own. This trip was a "life changer" and we can't thank Terri & Geneva Travel enough for the lasting memories we will cherish forever! Terry & Jan S.


Thank you for helping us plan a wonderful 10 year anniversary trip to St. Lucia! We loved every minute of our vacation. Your suggestions and expertise helped steer us to the right place with all the details handled. I loved not having to worry about them. Thank you! ~ Wendy H.


Terri kept us very well informed!! She was very knowledgeable and offered suggestions. Whenever we had questions, Terri promptly replied to our e-mails. We would highly recommend Geneva Travel & Cruise!!  ~ Steve & Sue M.


Providing all the traveling details in your cover letter/itinerary pulled everything together in one place and made it easy to find important details.
You were wonderful and easy to work with...you made the entire experience enjoyable.
We look forward to working with you in the future. In a couple of years, we would like to take an east coast cruise in the fall. Thank you, Terri. ~ Cynthia Santore


Terri helped us create a wonderful vacation on very short notice. We are so thankful for her suggestions and dedication to helping us make our trip happen. I would recommend her to anyone, and actually already have many times. Thanks Terri!!! You're the best! - Beth P.


Geneva Travel & Cruise makes trip planning seamless. Great friendly staff and very helpful answering any questions. I have a travel agent for life with Geneva Travel & Cruise! ~ Timothy W.


Terri was very helpful from the start of our trip planning, working out all the details. I would highly recommend her and the travel agency for their attention to detail. ~ Jeanette Z.


I would highly recommend Geneva Travel and will definitely use them again!!!! They made planning our trip so easy and it was great to have someone to reach out to with any questions at any time!!!!! Thank you Geneva Travel!!!!! ~ TJ K.


We have used Geneva Travel and Cruise 3 times now and each trip has been wonderful! This past trip to Europe was hard at first as my husband got sick our first few days and we thought we would have to cancel and head home. Terri was SO helpful and helped us find a doctor in the area where we were and get in touch with our travel insurance. Thankfully he felt better and we were able to continue our vacation, but her assistance was incredibly helpful and put both of us at ease during a stressful time! We really loved all the cities we visited and Terri placed us right next to all the best attractions/shopping/ and parks! Everything was within walking distance or a short drive away! ~ Ari S.


Working with Terri at Geneva Travel was an absolute dream!!! I started to coordinate my vacation on my own and quite frankly made myself more confused and uncertain with my selections. The best gift of Terri was that she listened to my crazy requests and quirks and was able to hit the bullseye directly with a perfect spot. She was able to provide value to my purchase. Which is important when vacations are a luxury, I want to make sure that my dollar is being spent in a way that I see and experience value. She certainly did a job well done on this trip. Considering we have many places and things on our bucket list.....I will definitely be back in touch with Geneva Travel & Cruise to plan out the next adventure!! Thank you! ~ Mandi M.


I cannot express how happy my husband and I were with Geneva Travel & Cruise!!! Secrets (Montego Bay) was AMAZING!!!! Thank you for helping us find the perfect honeymoon resort!!!! ~ Tycora M.


I have already recommended Geneva Travel & Cruise to a friend that is planning a destination wedding. Response time was great, and all my guests loved Terri and helpful she was. ~ Lindsay B. 


Our family was hesitant to book a trip to Mexico...with the knowledge and wonderful recommendations from Terri we booked a beautiful resort and had a memorable family vacation! Terri was very patient with my questions, thorough and responsive to calls and emails. ~ Kayla B.


Planning a destination wedding can be unnerving due to all the unknowns, but Terri was able to put my mind at ease with her professionalism, calmness and quick-to-respond, nature. Terri was honest, helpful and I can't imagine a better person to work with on one of the most important days of your life! Thank you, Terri! ~ Abby S.


Geneva Travel and Cruise have been the only place I go to for planning my trips for years, and for good reason! Just this month Terri helped me plan a trip to Europe. She has been my go-to person for everything big and small, from one night at a local hotel to booking a cruise. She has always been so informative and helpful. I cannot imagine why someone would surf the net looking for deals when Geneva Travel and Cruise always beat those prices and also provides you with all the information a web site cannot! ~ Jen M.


 I have always wondered about working with a travel agent. I had the best experience! I was able to go on the vacation of my dreams because of Terri! Thank you! ~Jenny V.


 Geneva Travel (Terri) was amazing to work with, easy to contact, very responsive, and just great all around. Terri, our agent always notified me of key due dates for our trip. She gave great customer service! ~ John S.


 Terri did an excellent job of listening to my needs for arranging a trip for my wedding anniversary. She was very attentive and I would recommend the services of Geneva Travel & Cruise to others. ~David Y.


 I could not be happier with the service I received from Terri at Geneva Travel and Cruise! Our vacation was more relaxing because I did not have to worry about the little details. Thank you so much! We will be using your company for all future travel plans.  ~Tammy R.


 We had a lovely trip. Everything went very smoothly! Gorgeous weather & we were so happy with our hotels! Thank you for your help. We are not world travelers, but should we find ourselves in need of a good travel agent we will look you up again and we wouldn't hesitate to recommend you to our friends.  ~ Lauren V.


Jamaica was beautiful.  It was nice to see more of the island than we expected and we really enjoyed the scenery, beaches and people. Terri is awesome!  Thank you for all of your help and promptness.  We had a great time! ~ Ashley W.


 Terri was with us every step of the way, and most importantly when we needed her help. Her calls back to us were prompt and she helped smooth our way on this very first big travel adventure for us. ~ Robin A.


Terri was a delight to work with. She made all reservations and made sure we had an e-mail copy of everything. Right before the trip we received a packet with information about all our bookings, including a google map on how to drive to our destination. The thing that really impressed me was that Terri got back to us with any questions right away. When I could not find the -mail on our car reservation, she cheerfully forwarded a copy. We do not usually use a travel agent when booking trips, but this was an experience that will change our minds! Thank you, Terri! ~ Margaret K.


 Terri was fabulous! She took care of all our needs. She was responsive and very helpful. Couldn't have done this trip without her great advice and expertise!! ~ Colleen J. 


It's been years since I worked with a travel agency. I cannot imagine traveling any other way from this point forward. What a wonderful experience!  ~ Liz B.


Ask for Terri! She puts me at ease immediately. I never worry after booking with her.  ~ Alaina K.


Working with Geneva Travel & Cruise was a tremendous experience. The customer service provided was top notch and I will recommend them to friends and family. Truly a pleasure to do business with. Terri answered all questions and was helpful in all situations. Look forward to working with her again. ~ Steve M.


Terri made everything go smoothly and easy. I didn't have to do a thing! I would definitely use Geneva Travel & Cruise again! ~ Diana B.


 Terri at GT&C is as good as it gets when it comes to travel agents. She finds the best prices as well as the best locations. She is very person-centered and really cares about you as an individual. ~ Phil P.


 

  Terri did an amazing job keeping us updated on our trip. We were all informed and guided us to a trip that was more our style. She was on top of everything and can't wait to book our next trip with her! ~ Jenny O.


 Would highly recommend Geneva Travel service to all. They did an excellent job and Terri was so helpful in every way. Always there for me in our planning and there was seven of us she had to tend to. Thanks so much for all your time and hard work. ~ Sharon S. 


Terri was so helpful in planning our 25th Anniversary trip to Hawaii...she handled everything for us and our trip was fantastic! Thank you Terri! ~ Cindy F.